Achieve operational excellence with our suite of solutions

Work smart with Nuvento BPO’s world-class solutions that can be tailored to your business need

Shared and Managed services

Managed IT service support that include software development, platform development and quality assurance services. 

Mobile app development SaaS development
Software development Web app development
Cloud applications Database development

Inbound and outbound call management

Inbound customer and call management services for your data collection, customer acquisition or any business need.
Lead qualification Up-selling and cross-selling services
Product recall management Omnichannel contact center services
Sales management Claims processing

Back office operations

Supporting your data entry, data mining, data conversion, data management and much more allowing you to manage transactions seamlessly.

Database development Disaster recovery services
Customer follow-up services Data validation services
Product promotion services Customer retention services

Product support 

We support custom software, mobile application, enterprise application, database development on multiple platforms.

API development Software maintenance and support
Website design services Digital interactive services
Application re-engineering services Chatbot development services

Nuvento BPO’s Capabilities

We apply our suite of process optimization and analytics services to help you with a well-defined and structured approach for developing your business and building your campaigns. 

NPS and CSAT
Measuring customer satisfaction to enable you to learn how to improve customer experiences and your services.
Social media analytics
Drawing powerful analytical insights from your social media campaigns to guide your social media campaign optimization strategies.
 VOC Insights
Analyzing customer voice and providing business imperative insights to business owners like you on customers’ needs and interests.
Capacity Planning
Support on aligning resources according to the anticipated amount of work at a time, while best utilizing agents’ time and enhancing customer satisfaction.

Technology levers

We facilitate your technology deployments with the required service support and help your teams deploy technology solutions efficiently with the right answers to their queries

CRM solutions

CRM solutions to efficiently manage customer data. It supports sales management, delivers actionable insights and facilitates team communication.

WFH solutions

Supportive WFH solutions for effective management of business operations as your distributed teams work remotely.

IT infrastructure solutions

Provisioning the latest technologies to help clients improve their process efficiency, improve customer satisfaction and gain a competitive advantage.

Security and compliance

Leverage our risk assessment methodologies, cyber risk quantification and 24×7 support to keep your business process secure and compliant.

Omni-channel support

Help customers find the help they need with optimized omni-channel support functionality, allowing them to communicate on the channel of choice.

Back-up and redundancy

Increase the reliability of your systems with our backups and fail-safe protocols and services to improve your actual system performance.

Industries

Delivering support across industries

BFSI

E-Commerce

Telecom and media

Healthcare

Automotive

Travel and hospitality

Education

Technology

Human resources

Office Location

NJ, USA
1249 S River Road, Suite 203
Cranbury, New Jersey, 08512

Give Us A Call

Toll Free: 1-888-811-5199
Fax: +1-(913)-273-0487

Send Us A Message

bpo@nuvento.com